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Privacy & Security
Dragonfly Arts takes your privacy and security seriously.
Our policy allows you to choose what kind of and how much information you provide to us and to control how we use whatever information you give us.
We will not, at any time:
- Disclose any personal information to any third party, other than what is required to securely deliver the product to you;
- Publish your personal information for any reason, nor will Dragonfly Arts receive any payment in exchange for provision of your personal information;
- Send unsolicited emails (Spam).
Dragonfly Arts complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988. Please read below for further details on our Privacy Policy.
Security
Dragonfly Arts uses GeoTrust QuickSSL encrypted technology to protect any information you enter on our site. QuickSSL technology automatically encrypts your confidential information in transit from your computer to our site using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
We use PayPal to manage our financial transactions. PayPal uses Verisign 128-bit SSL encryption to protect your data.
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. Your personal and financial information is not shared between PayPal and Dragonfly Arts.
In addition to encryption technology, PayPal encourages members to become verified to increase trust and safety in our community. Because financial institutions screen their account holders, PayPals verification process increases security when you pay parties you do not know.
Payments
Payments may be made securely over the web using your credit card and/ or PayPal technology. You also have the choice to phone, fax, mail or email your orders to us at:
Dragonfly Arts
Customer Order Centre
PO Box 262
Balaclava, Vic., 3183
Australia
Phone: (+61) 0415 763 028
Email:
dragonfly.arts@gmail.com
Please note in order to ensure maximum security, additional security measures may be required (at our discretion) when placing orders (for example, verifying an order via telephone). These measures are taken to provide optimal protection for both parties.
Collecting and use of personal information
We collect personal information from you (name, address, phone number) in order to effectively process and manage your order. We disclose your personal delivery information to our delivery service provider (ie. Courier or Australia Post), and maintain secure records on our database so you are able to review/ manage your orders, or if you wish to change or refund a product with us.
If you choose to create an account with us, you will have the convenience of being able to review and manage your orders. Access to your personal data is only possible through entering a user name and password. Once logged in, you will remain logged in until you log out or close your browser (logging out is recommended).
Dragonfly Arts also offers the option of not creating an account – if you choose this option, you will not be able to review your order status or details, as we are unable to store your data.
We do not publish your personal information for any reason, nor under any circumstances will Dragonfly Arts receive any payment in exchange for provision of your personal information.
Collecting anonymous information
We collect anonymous information such as general website traffic information (most popular pages/ products/ hits on the site). This information is used to evaluate our service to you and to optimize your shopping experience.
We will never identify or disclose individual customer or visitor’s information or purchases but may monitor and report on how many customers bought a specific item or used a specific service such as am email list.
Cookies
For your convenience, we have employed a “cookie” system for our website. Cookies are pieces of information that are transferred to your computers hard drive via your Web browser. They allow us to provide you with a more convenient and personalized shopping experience by recording information about your preferences (such as the items you view most frequently). This information is only accessible online when a customer enters their username and password, and is used only to collate information in order to evaluate our service. Nevertheless, if you don’t like having any cookies at all, generally they can be disabled in your web browser’s preferences. However, some parts of sites may not function fully for users who disallow cookies. Credit card information is never stored in the cookie.
Email addresses
We will store your email if you email us a query, place an order or subscribe to an email list. In these cases, your email will be used to communicate with you if you choose to subscribe to a newsletter or wish to be informed of promotions/ special offers via this means. In order to provide this service, Dragonfly Arts will store your email address on our secure database for future reference. Your email details will be used expressly for this purpose and will not be shared with any third party for any purpose other than which it was indicated.
Spam
Dragonfly Arts and its representatives will never knowingly send you spam (unsolicited) emails.
Feedback and complaints
We welcome feedback and any complaints/ problems will be managed promptly, efficiently and with the least amount of inconvenience to our customers. Please feel free to contact us with the contact information listed above.
Australian Law
Dragonfly Arts complies with the Trade Practices Act (1974), the Information Privacy Principles as set out in the Commonwealth Privacy Act (1988), the Electronic Communications Act (1999) and the Consumer Credit Code. Please see our Terms and Conditions page for details on refunds/ returns. All policies comply with the Australian Trade Practices Act (1974) and Australian legislation. Please be aware that if you are buying from outside Australia, Australian refund/ returns guidelines apply.
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