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Delivery and Payment
Following placement of an order online, you will receive notification via your email account of order confirmation and details. Once your payment has been processed you will receive additional notification once the order is ready to be dispatched.
Dragonfly Arts will use an approved Australian Courier or Australia Post (whichever is deemed more appropriate) for all deliveries within Australia. International shipping options are listed below. Please see below for further details on delivery options.
Delivery Costs
Australian Delivery
We will deliver domestic orders through a courier service or Australia Post. Items are not insured for loss or damages. Please see section on Insurance for further details. A daytime delivery address and phone number will be required in order for someone to sign for the order if necessary. Unfortunately, we are unable to accept Post Office boxes as the delivery address.
Flat Rate per package: $7.95
Estimated delivery ranges from 1-9 business days depending on location (with the average being 1-3 days). You will be informed of estimated delivery with confirmation email.
For the purpose of shipping, packaged gift items (as displayed on our site) constitute one item.
Please note that large orders or bulky items may require an adjustment to the delivery fee. If this occurs, Dragonfly Arts will contact you to discuss prior to order processing. You may cancel your order at any time prior to processing.
International Delivery
International delivery rates are as posted below. We offer international postage through the Australia Post service. Dragonfly Arts will assist with tracing orders to the point they have left Australia, however unfortunately we can bear no responsibility for items lost/ misdirected/ damaged by overseas postal services. Please see section on Insurance for further detail.
Flat rate per package: $25.00
Estimated delivery ranges 7-28 days.
Customs
Customs duties may be payable in the country of destination. Please check with your local customs authorities to ascertain any applicable fees/ charges. Any additional fees are the responsibility of the recipient.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. After placing your order, you will receive an order confirmation e-mail with estimated delivery times. You will also be able to check your order progress in the order summary in your account if you have signed up for one.
All items will be in good order (as displayed on this website) at the time of shipping. All items will be packaged to ensure maximum protection against damage during the shipping process. Please contact us if items are damaged when you receive them.
Insurance
We do not currently offer the option of insurance, but plan to include this option for our customers at a later date. If you have any concerns regarding shipping insurance for a particular item, please don’t hesitate to contact us.
Shipping Delays
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. If there is a delay for any reason, we will contact you. You may cancel your order at any time prior to processing.
Payment
Payments may be made securely over the web using your credit card and/ or PayPal technology. Your order will be dispatched within 2-3 days of complete credit card verification. You also have the choice to phone, fax, mail or email your orders to us at:
Dragonfly Arts
Customer Order Centre
PO Box 262
Balaclava, Vic., 3183
Australia
Phone: (+61) 03 9527 2545
Fax: (+61) 03 9527 2545
Email: dragonfly.arts@gmail.com
Offline orders can be paid for using a bank cheque (Australian bank cheque only) or money order in Australian currency. Please note we are unable to accept personal and business cheques as forms of payment. All bank cheques and money orders are subject to 5 days clearance and this may affect delivery times.
Please make bank cheques/ money orders out to: Dragonfly Arts (Australia) Pty Ltd.
Additional Information
In order to ensure maximum security, additional measures may be required when placing orders (for example, verifying an order via telephone). These measures are taken to provide optimal protection for both parties. Dragonfly Arts (Australia) reserves the right to request (at our discretion) additional information to assist with identification of a customer prior to processing orders (particularly those that originate outside of Australia). The delay in receiving this information may effect estimated delivery times.
Returns/Exchanges
We are happy to refund, exchange or provide a credit note within 14 days of receipt of goods, with proof of purchase (receipt or credit card record). We are unable to provide a refund, credit note or exchange items sold as “Sale” or “Sample” items, or those clearly marked as faulty on the site. Unfortunately due to Australian health regulations, we are also unable to refund/ exchange earrings.
International returns must be communicated to Dragonfly Arts prior to returning articles. Once approved and the articles received by Dragonfly Arts, the customer will be provided with a refund (as applicable in our refund policy above), exchange or credit note. Any refund will be returned in the form in which it was paid (ie. Credit card, bank cheque, money order, bank deposit etc.). Where the original payment was made by cheque or money order, please allow up to 21 business days for refunds to be processed.
Please note, for both international and domestic customers, postage costs (this includes return and re-delivery postage costs) are entirely the responsibility of the customer except in cases where an item is faulty and wasn’t sold as such. In the case of faulty items, Dragonfly Arts will cover the return postage costs and re-delivery costs of the specified item. All new costs will be communicated to the customer prior to re-sending an item.
All returns are to be sent to:
Dragonfly Arts (Australia) Pty. Ltd.
Customer Returns
PO Box 262
Balaclava, Vic., 3183
Australia
Phone: (+61) 03 9527 2545
Fax: (+61) 03 9527 2545
Email: dragonfly.arts@gmail.com
Delivery Errors
If a delivery error is made and Dragonfly Arts is deemed responsible for that error (eg. Incorrect labelling of a parcel/ package or incorrect supply of ordered goods) then we will pay the costs of re-delivery to the recipient. This includes cost of returning the item to us, and re-delivery costs.
If a delivery error is due to provision of incorrect address details, order details or any other discrepancy, then the recipient will bear the cost of returning the parcel to us, and the re-delivery costs.
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